General Terms and Conditions
Eligibility for Returns
To qualify for a return, items must be unused, in their original condition, and in the original packaging. Returns must be initiated within 30 days of purchase.
Non-Returnable Items
Certain products are not eligible for return, including perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases. Gift cards and downloadable software are also non-returnable.
Partial Refunds
Partial refunds may be issued for items that show signs of use, are not in their original condition, or are missing parts. Items returned more than 30 days after delivery may also qualify for partial refunds.
Refund Process
Upon receiving your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a specified timeframe.
Exchanges and Gifts
We replace items only if they are defective or damaged. For exchanges, contact us via email. If a gift was marked as such during purchase, a gift credit will be issued upon return. Otherwise, refunds will be sent to the gift giver.